Building the data behind the 2030 logistics report.

The first answers are in for Q1 Q2 Q3



LSA asking 'what do logisticians think of our sector of express?'

A single word to define delivery - reliability.

Epic research success with over 600 visions of delivery to door.


Multimodal guests were asked by the LSA to define ‘what is delivery reliability?’ The most profound answer was a single word, ‘Life’

Without doubt, Multimodal NEC trade show has become the must-attend trade show for express logistics, NEC packed to busting, broad exhibitor platform, excellent seminars across all modes from road, rail, and air.

Carl Lomas, LSA chair took the opportunity to ask road, rail and air what they thought of delivery to door sector in a huge 600 iPad interview question set supported by Univ West London.

Missed the show? LSA have an exclusive photo tour.


Building the LSA Vision 2030 transport document

LSA West Thames College used Multimodal to ask the logistics trade show visitors what they thought of our express sector delivery to door. Over 600 iPad question survey interviews were completed across the three days. Answers across modes for road, rail, air and sea. Everyone rewarded with an iconic Curly Wurly bar thank-you for their input. LSA team with support from Universities; West London used the three days to ask vision on multi-channel return options, consolidation & sustainability to door, time slot, returns, safe leave.

Example of a top-level narrative answer – ‘Online retailing has become the lazy shopping option which demands far too much from the logistics industry and world resources.’

The numbers and answers are being crunched and reported for LSA members to build the 2030 transport vision document. The Multimodal 2024 IOC survey is expected to be one of the most enlightening reports for the sector this year. It’s the second year of a longitudinal research s tudy; it will be compared with last year's answers to review a pattern of vision for change in transport logistics. Not just numbers, a spot set of narrative questions were asked which documents across the three days, capturing senior logisticians' views on specific express-focused topics.


LSA helping understand the sector issues with 3 key headline questions

Headline questions asked to logistics visitors,

‘What does delivery reliability mean to you?

‘What are your key logistics challenges today?’

‘What is your most important KPI?’

Further academic lens on the sector of logistics and a push to the 2030 Vision document for the sector. Working with University of West London UWL, LSA West Thames College will focus on research paper question-set focused on employer-operator challenge and views of the sector out to 2030. Answering the operator questions for the sector, UWL will help with the question sets which will focus on future in logistics.


Headline questions asked to logistics visitors across three days, three questions, a single question delivered to a single logistician, top ten answers listed, paper based collection


Q1 ‘What does delivery reliability mean to you?’

Top ten answers

‘Commercial win - Sustainable Supply Chain’ Karen GXO

‘Meeting expectation – clear to customer’ John NWS

‘Life’ Barry DBS Manchester

‘On time s promised’ Alan Huboo

‘On time – trackable – correct’ Mathew DHL

‘Reputational – the same delivery person every-time’ alex

‘Expectation managed’ Michel

‘Great communication’ Ocean logistics

‘Available and on-time’ Vini Aldi

‘Personal touch’ Madison



‘Arrive when it should’ Simon B&I

‘Consistent and time efficient’ Rachel

‘On time in full’ Niel

‘Cost price for delivery’ Richard

‘Arrives on schedule’ Frank NWEAT

‘Arrives in one piece’ Danny

‘Timely efficiently safely environmentally’ Mark

‘Keep customer happy’ David

‘On time’ Clowe

‘Safe convenient – on time’ Anne

‘Piece of Mind’ AG

‘Trusted sustainable reliable honest’ Emma DBS

‘On-time On-date Consistently’ Alex Dawson group

‘Competent and professional’ Gen

‘On time importance’

‘On time and tracked correctly’ Jean

‘Predictable and on time’ Greg

‘On-time not damaged’ Chloe

‘sustainable secure with reputation’ DHL Birmingham team

‘on-time consistently and reliable’ Paul

‘Essentially on-time’ David

‘Sustainable – production satisfaction delivered’ Camila


Q2 - ‘What are your key logistics challenges today?’

Top ten answers

‘Dealing with customer feedback’ Stuart Onit Logistics

‘Political uncertainty’ Dan

‘Communication between vendor and supply-chain’

‘BtoB out of hours’

‘Information awareness & upskilling’

‘Sustainability – cost of quality’

‘CO2 reduction’ Ryan

‘Building relationships across boarders’

‘Fluctuating freight rates’

‘Volatile networks’



‘Service improvement’ JLR



‘Communication to right person’

‘Correct secure Deliver’


‘Alternative fuels’ Paul

‘Delivery hours’

‘Right people in right roles’ Bryan

‘2 person deliver’ Jon

‘Pricing’ SGH

‘Ballancing service to price’ David

‘Sustainability’ Montgomery

‘Customer expectation’

‘Sell the logistics message correctly’

‘Damages – handle wit care’

‘People – Finding the right talent’


Q3 - ‘What is your most important KPI?’

Top ten answers

‘On time collection number’ Jutin

‘Delivery success not attempted’ Bryan

’On time delivery number’ Paul Nestle

‘Customer satisfaction’ Michael

‘OTIF On time in full’

‘Transit time’

‘Actual arrival on time’

‘Numbers on the transport board’

‘Service level KPI Target’

‘Scanning success




’Customer satisfaction’

‘Successful delivery’

‘Price accuracy – time – damage’

‘Number of boarder declarations’ – Dascher

‘On time delivery numbers’ Yvone rail

‘Road accidents’ – Geraint FORS

‘First time success delivery & collection’ Ceva

‘Communications numbers’